Counselors at ProtoCall Services, a crisis and information call center, give consumers an option for care beyond the standard, face-to-face therapy session Most new hires at ProtoCall Services' AAS- and CARF-accredited crisis and information call centers in Portland, Ore., and Grandville, Mich., watch an unusual training video. In it, comedian Phil Hartman gets “customer service” from a rude, disinterested character played by Rosanne...